Quality Question Bank
for Exam preparation

Q2. The following are indicators of out of control conditions on a control chart, except

1. Six consecutive points, increasing or decreasing
2. Fourteen consecutive points that alternate up and down
3. Two points in zone c above the mean, followed by two points in zone b below the mean
4. One or more points outside the control limits

Q3. Quality control methods extend beyond the external characteristics of the product or components of the product. The types of testing of the product or components include ______________.

1. operator, maintainer, and environmental
2. stress, destructive, and operating
3. in-house, public, and private
4. laboratory, destructive, and non-destructive
5. laboratory, fabrication, and product

Q4. A pictorial diagram showing possible causes (process inputs) for a given effect (process outputs) It is also referred to as the "Ishikawa diagram" or "fishbone diagram "

1. Standard Deviation
2. Cause and Effect Diagram
3. Random Experiment
4. Interaction plot

Q5. Random variance in a process, as measured by the standard deviation, can be directly reduced by:

1. identifying patterns of variance using control charts
2. improving the overall system of production
3. increasing the number of quality inspectors
4. making use of run charts
5. making better use of Pareto charts

Q6. Which of the following statements best characterizes the quality management practice called benchmarking?

1. The difference between grade and quality
2. The measurement of customer satisfaction
3. The ISO term for progress measurement
4. Comparing planned project practices to those of other projects
5. A technique used to test certain types of electronic equipment

Q7. Operational Definitions provide:

1. A clear, precise description of the factor being measured
2. All of the above
3. A definition of the type of data to be collected
4. A statistically valid sample size

Q8. Juran's Quality trilogy emphasizes the roles of quality planning, quality control and ______________

1. Quality Definition
2. Quality enhancement
3. Quality improvement
4. quality maintenance

Q9. The main aim of QFD is to

1. Listen to the voice of customer
2. Lower cost
3. Reduce errors
4. Reduce supplier defect

Q10. If the acceptance sampling attribute for a lot is 30%, this means that

1. 30% of all lots must be tested
2. 30% of all lots must pass the test
3. any given lot must have 30% or fewer defects
4. a sample of a given lot must have 30% or fewer defects to pass the entire lot
5. C and D