Quality Question Bank
for Exam preparation

Quality- Q2. Tools and techniques used during the Quality Planning process include:

1. Benchmarking
2. all of the above
3. Benefit / cost analysis
4. Quality audits
5. a and b

Quality- Q3. Which waste is also called over-processing

1. Non-value Processing
2. Needless Inventory
3. Overproduction
4. Transport and Handling

Quality- Q4. The ISO 9000 series is:

1. an international standard that describes a recommended quality system
2. intended to be applied only to manufactured products
3. a set of instructions for preparing control charts
4. a set of guidelines for quality
5. a set of forms and procedures to ensure quality

Quality- Q5. Assured quality is necessary for building customer confidence.

1. correct
2. correct to some extent
3. correct to great extent
4. incorrect

Quality- Q6. The ability of a product to be used for different purposes at different capacities and under different conditions determines its:

1. Availability
2. Usability
3. Flexibility
4. Operability

Quality- Q7. production issues should be addressed early

1. correct
2. correct to some extent
3. correct to great extent
4. incorrect

Quality- Q8. Inspection, scrap, and repair are examples of ______________

1. internal costs
2. external costs
3. costs of dissatisfaction
4. societal costs

Quality- Q9. A leadership style that is said to motivate employees, and that optimizes the introduction of change is:

1. Autocratic – A clear top-down approach where a single individual has complete power of decision-making and little discussion is had for external input.
2. Consultative – A style where leaders engage subordinates/peers in the decision-making and problem-solving process, but ultimately make the final decisions for the team.
3. Participatory – An approach where leaders interact with other participants as peers, engaging them in the decision-making process and playing an equal role in the process as others and jointly carrying out the problem solving activities.
4. Democratic – An open style of running a team where leaders facilitate discussion among all members, encourage ideas to be shared, and consider everyone’s input in order to make final decisions for the team.

Quality- Q10. If we want to detect small process shifts using x bar chart, we should use a sample size of:

1. Less than 5
2. 5-10
3. 10-15
4. 15-25