Quality Question Bank
for Exam preparation

Q2. Tools and techniques used during the Quality Planning process include:

1. Benchmarking
2. all of the above
3. Benefit / cost analysis
4. Quality audits
5. a and b

Q3. Which waste is also called over-processing

1. Non-value Processing
2. Needless Inventory
3. Overproduction
4. Transport and Handling

Q4. The ISO 9000 series is:

1. an international standard that describes a recommended quality system
2. intended to be applied only to manufactured products
3. a set of instructions for preparing control charts
4. a set of guidelines for quality
5. a set of forms and procedures to ensure quality

Q5. Assured quality is necessary for building customer confidence.

1. correct
2. correct to some extent
3. correct to great extent
4. incorrect

Q6. The ability of a product to be used for different purposes at different capacities and under different conditions determines its:

1. Availability
2. Usability
3. Flexibility
4. Operability

Q7. production issues should be addressed early

1. correct
2. correct to some extent
3. correct to great extent
4. incorrect

Q8. Inspection, scrap, and repair are examples of ______________

1. internal costs
2. external costs
3. costs of dissatisfaction
4. societal costs

Q9. A leadership style that is said to motivate employees, and that optimizes the introduction of change is:

1. Autocratic – A clear top-down approach where a single individual has complete power of decision-making and little discussion is had for external input.
2. Consultative – A style where leaders engage subordinates/peers in the decision-making and problem-solving process, but ultimately make the final decisions for the team.
3. Participatory – An approach where leaders interact with other participants as peers, engaging them in the decision-making process and playing an equal role in the process as others and jointly carrying out the problem solving activities.
4. Democratic – An open style of running a team where leaders facilitate discussion among all members, encourage ideas to be shared, and consider everyone’s input in order to make final decisions for the team.

Q10. If we want to detect small process shifts using x bar chart, we should use a sample size of:

1. Less than 5
2. 5-10
3. 10-15
4. 15-25