Quality Question Bank
for Exam preparation

Q2. Random variance in a process, as measured by the standard deviation, can be directly reduced by:

1. identifying patterns of variance using control charts
2. improving the overall system of production
3. increasing the number of quality inspectors
4. making use of run charts
5. making better use of Pareto charts

Q3. For a Poisson distribution:

1. The mean is greater than the variance
2. The mean is less than variance
3. The mean is equal to the variance
4. Cannot be determined

Q4. Which of the following should be reviewed by the organization to identify requirements for operations that realize products or deliver services in order to ensure compliance with specifications?

1. Inability to comply with contractual requirements
2. Training and competence of people
3. Problem conception
4. Irrelevant statutory and regulatory requirements

Q5. A histogram ordered by frequency of occurrence that shows how many results were generated by each identified cause is:

1. Pareto Diagram
2. Statistical Histogram
3. Juran Histogram
4. Fishbone Diagram

Q6. Which of the following is not a benefit of long-term supplier relationships?

1. supplier involvement in design
2. information system linkages to customer facilities
3. capacity and facility plans favorable to their customers
4. all of the above are benefits

Q7. Within ISO 9001:2015, what does “shall” indicate?

1. a recommendation
2. a permission
3. a capability
4. a requirement

Q8. What does takt time measures?

1. The rate of customer demand
2. The product completion time
3. The rate of customer demand
4. The process completion time

Q9. Statistical Process Control uses diagrams called "Control Charts." These charts depict horizontal, parallel lines to represent ______________ standard deviations.

1. six
2. five
3. four
4. three
5. two

Q10. Average Total Inspection is defined as:

1. Average of rejected lots and accepted lots
2. Average number of units inspected per lot
3. Average of rejected Lots
4. Average of accepted Lots