Quality Question Bank
for Exam preparation

Quality- Q2. Consider that for a particular process, the p has shifted to .4 and the process has gone out of control. The corresponding value of beta is found to be .3356. The value of Average Run Length is:

1. 2.5
2. 1.5 ((1/1-beta) provides us with average run length)
3. 1.0
4. 2.7

Quality- Q3. The middle value of a data set when the values are arranged in either ascending or descending order

1. Median
2. Mode
3. Mean
4. Discrete Data

Quality- Q4. The defect concentration diagram can be used in the ______________ stage of the DMAIC.

1. Define
2. Measure
3. Analyze
4. Improve

Quality- Q5. Quality control is:

1. evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards
2. taking action to increase the effectiveness and efficiency of the project so as to provide added benefits to both the performing organization and the project customer
3. assuming the production of goods that meet the highest standards of luxury
4. identifying which quality standards are relevant to the project and determining how to satisfy them
5. monitoring specific project results to determine if they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance

Quality- Q6. Lot tolerance percent defective (LTPD) is a level of lot quality specified by the ______________.

1. Consumer
2. Producer
3. Supplier
4. Sampling Plan

Quality- Q7. Statistical Process Control uses diagrams called "Control Charts." These charts depict horizontal, parallel lines to represent ______________ standard deviations.

1. six
2. five
3. four
4. three
5. two

Quality- Q8. A major assumption for p chart is that all units produced are ______________.

1. Independent
2. Dependent
3. None of the above
4. Cannot be determined

Quality- Q9. All of the following costs are likely to decrease as a result of better quality except ______________

1. customer dissatisfaction costs
2. inspection costs
3. maintenance costs
4. warranty and service costs

Quality- Q10. What is the relationship between the Critical Customer Requirement (CCR) and Voice of the Customer (VOC)?

1. The CCR and VOC are the same thing
2. The VOC is translated into the CCR via the key customer issue
3. The VOC comes from the customer and the CCR comes from marketing
4. Both the VOC and CCR come from the sponsor