Quality Question Bank
for Exam preparation

Q2. Identify the cost not likely to reduce as a result of better quality.

1. Maintenance costs
2. Inspection costs
3. Scrap costs
4. Warranty and service costs

Q3. Which of the following statements is TRUE about Deming’s philosophy?

1. Quality is either or not present in the whole organization; that quality is the responsibility of everyone in the organization
2. It is based on improving products and services by reducing uncertainty and variability in the design and manufacturing processes
3. Increasing conformance to specifications through elimination of defects, supported extensively by statistical tools for analysis
4. Increasing loss, for the producer, the customer, and society, associated with increasing variability from a target value

Q4. A six sigma capable process will have

1. Cp = 1.5, Cpk = 2.0 and DPMO = 3.4
2. Cp = 2.0, Cpk = 1.5 and DPMO = 6
3. Cp = 1.5 Cpk = 2.0 and DPMO = 6
4. Cp = 2.0, Cpk = 1.5 and DPMO = 3.4

Q5. What is the purpose of a simple linear regression?

1. To predict scores on a dependent variable from scores on a single independent variable
2. To predict scores on an independent variable from scores on a single dependent variable
3. To predict scores on an independent variable from scores on multiple dependent variables
4. To predict scores on a dependent variable from scores on multiple independent variables

Q6. Which of the following is the key benefit of multi-vari charting?

1. It keeps track of the time when measurements were made
2. It graphically displays the variation in a process
3. It assists in the breakdown of components of variation
4. It is much easier to plot than most control charts

Q7. The 'Father' of statistical quality control is:

1. Joseph M. Juran
2. Philip Crosby
3. Walter Shewhart
4. F. W. Taylor

Q8. A structured tool, usually industry or activity specific, used to verify that a set of required steps has been performed is called:

1. Quality Policy
2. Check list
3. Trend analysis
4. Pareto diagram

Q9. While the first generation of Six sigma focused on ______________, the third generation of six sigma focused on ______________.

1. Variability reduction, creating value
2. Variability reduction, improved business performance
3. Creating value, Improved business performance
4. None of the above

Q10. In computing the cost of producing a quality product, the major areas of costs contribute to the sale price of the product. The ratio of the ______________ costs determine whether an effective program is fully implemented.

1. direct, indirect, and overhead
2. one-time, recurring, and variable
3. variable, fixed, and semi-fixed
4. prevention, appraisal, and failure
5. build, repair, and test