Quality Question Bank
for Exam preparation

Q2. Big Q is:

1. Quality of services
2. Quality of people
3. Quality of processes
4. All of the above

Q3. Quality applies to which aspect(s) of the organization?

1. Products only
2. Products and services
3. People and product
4. Products, services, and people

Q4. A planning method designed to show the tasks associated with a project, the personnel responsible for completing the tasks and the timelines allowed

1. Pareto chart
2. Gantt chart
3. Microsoft Project
4. Check sheet

Q5. The taste of burgers across all McDonald outlets should be same. This is an example of ______________.

1. Sensory critical to quality Characteristic
2. Physical critical to Quality Characteristic
3. Time Orientation critical to Quality Characteristic
4. None of the above

Q6. The average run length can be defined as:

1. The beta risk for an x bar chart
2. The expected number of samples taken before any shift in process quality is detected
3. The number of samples used in the construction of x bar chart
4. The number of items per sample

Q7. When a product or service completely meets a customer's requirements:

1. quality is achieved
2. cost of quality is high
3. cost of quality is low
4. the customer pays the minimum price
5. A and B

Q8. The OC curve provides a measure of the ______________ of the control chart.

1. Sensitivity
2. Duality

Q9. One of the deliverables from the Control Phase is:

1. A sustainability plan
2. Validated root causes
3. Output indicators
4. All of the above

Q10. Total quality costs include:

1. Prevention costs
2. Appraisal costs
3. Failure costs
4. All of the given options