Quality Question Bank
for Exam preparation

Quality- Q2. Big Q is:

1. Quality of services
2. Quality of people
3. Quality of processes
4. All of the above

Quality- Q3. Quality applies to which aspect(s) of the organization?

1. Products only
2. Products and services
3. People and product
4. Products, services, and people

Quality- Q4. A planning method designed to show the tasks associated with a project, the personnel responsible for completing the tasks and the timelines allowed

1. Pareto chart
2. Gantt chart
3. Microsoft Project
4. Check sheet

Quality- Q5. The taste of burgers across all McDonald outlets should be same. This is an example of ______________.

1. Sensory critical to quality Characteristic
2. Physical critical to Quality Characteristic
3. Time Orientation critical to Quality Characteristic
4. None of the above

Quality- Q6. The average run length can be defined as:

1. The beta risk for an x bar chart
2. The expected number of samples taken before any shift in process quality is detected
3. The number of samples used in the construction of x bar chart
4. The number of items per sample

Quality- Q7. When a product or service completely meets a customer's requirements:

1. quality is achieved
2. cost of quality is high
3. cost of quality is low
4. the customer pays the minimum price
5. A and B

Quality- Q8. The OC curve provides a measure of the ______________ of the control chart.

1. Sensitivity
2. Duality

Quality- Q9. One of the deliverables from the Control Phase is:

1. A sustainability plan
2. Validated root causes
3. Output indicators
4. All of the above

Quality- Q10. Total quality costs include:

1. Prevention costs
2. Appraisal costs
3. Failure costs
4. All of the given options