Quality Question Bank
for Exam preparation

Q2. What does PDCA stand for?

1. Plan, Design, Confirm, Act
2. Plan, Do, Check, Act
3. Prepare, Do, Critique, Appraisal
4. Prepare, Do, Critique, Assess

Q3. In a normal distribution 68% of the data will occur within...

1. +/- 2 standard deviations
2. +/- 1 standard deviation
3. +/- 3 standard deviations
4. Outside the bell-shaped curve

Q4. Total quality costs include:

1. Prevention costs
2. Appraisal costs
3. Failure costs
4. All of the given options

Q5. Quality assurance

1. refers to the prevention of product defects
2. A and B
3. B and C
4. is an auditing function that provides feedback to the project team and client about the quality of output being produced
5. is the technical process that includes the construction of control charts which specify acceptability limits for conforming output

Q6. The ______________ sum of squares measures the variability of the observed values around their respective treatment means.

1. treatment
2. error
3. interaction
4. total

Q7. The same quality control manager decides to increase his daily sample size from three to six. The size of the control band will:

1. Increase
2. Decrease
3. Remain unchanged
4. Not determinable from given data
5. None of the above

Q8. The cost of quality is needed to identify opportunities for improvement. The cost of quality is, therefore, defined as the dollar value associated with ______________.

1. producing a product that meets the requirement
2. nonconformance to the requirement
3. any cost for quality personnel and tools
4. any extra cost to hire a quality consultant
5. all extra efforts to implement a quality program

Q9. After E.deming, who is considered to have the greatest impact in quality management?

1. Kauro Ishikawa
2. Joseph M. Juran
3. W.E. Deming
4. Genichi Tagucchi

Q10. Measurement accuracy is attained when...

1. Different people get the same result when measuring the same item or characteristic.
2. The same person taking multiple measurements on the same item or characteristic gets the same results every time.
3. The measured value has little deviation from the actual value.
4. When the resolution of the measurement instrument can give at least 5 distinct values in the range being measured.