Quality Question Bank
for Exam preparation

Quality- Q2. The concept that it is easier and less costly to do the work right the first time is called:

1. Zero defects
2. Continuous improvement
3. DTRTRTFT
4. The customer is the next person in the process

Quality- Q3. A control limit

1. Indicates the boundary of the bell curve in a normal distribution
2. Indicates that a process event or measurement is likely to fall within that limit
3. Indicates that a process event or measurement is likely to fall outside that limit
4. Indicates the customer's desired upper or lower performance limits

Quality- Q4. The focal point of all quality control should be:

1. Price focus
2. Cost Focus
3. Customer Focus
4. Manufacturing Focus

Quality- Q5. A six sigma capable process will have

1. Cp = 1.5, Cpk = 2.0 and DPMO = 3.4
2. Cp = 2.0, Cpk = 1.5 and DPMO = 6
3. Cp = 1.5 Cpk = 2.0 and DPMO = 6
4. Cp = 2.0, Cpk = 1.5 and DPMO = 3.4

Quality- Q6. Cost of quality includes:

1. Cost of all work resulting from nonconformance to the requirements
2. a and b
3. all of the above
4. Cost of all work to build a product or service that conforms to the requirements
5. Training programs

Quality- Q7. Which of the following is not true regarding when to select a p, c or u chart:

1. The process is a complex assembly operation and product quality is measured in terms of the occurrence of nonconformities, successful or unsuccessful product function, and so forth.
2. Process control is necessary, but measurement data cannot be obtained.
3. A historical summary of process performance is necessary.
4. Destructive testing (or such other expensive testing procedures) is required.

Quality- Q8. The Toyota Production System is based on two pillars namely ______________ and ______________.

1. Kaizen, Six Sigma
2. Lean, Six Sigma
3. Just in Time, Jidoka
4. Just in Time, Kaizen

Quality- Q9. Who is responsible for reviewing the quality management system at planned intervals to ensure its continuing suitability, adequacy, effectiveness and alignment with the strategic direction of the organisation?

1. The auditee
2. The employees within the organisation
3. Top management
4. The external auditor

Quality- Q10. When is it appropriate to collect and use data?

1. Before the QI project, to prove a problem exists.
2. During the QI project, to answer questions about the cause and help prioritize the implementation of improvements.
3. After the implementation of the improvement to maintain the gain.
4. All of Above.