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Quality Question Bank
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Question:

Quality management includes forming and directing a team of people to achieve a qualitative goal within an effective cost and time frame that results in ______________
  1. a project completed in shortest possible time.
  2. a product or service that conforms to the required specifications.
  3. an award-winning product that brings public recognition to the project
  4. an innovative project that establishes qualification of the project team






Q2. When the number of defects is low, which of the following is true:

  1. We should use c or u chart
  2. Most samples will have non-zero defects
  3. Create a time between occurrence control chart
  4. None of the above
Correct Answer

Q3. An assignable variance tells us:

  1. our equipment is becoming obsolete
  2. top management should initiate increased worker training
  3. there is an identifiable problem that must be fixed
  4. schedule variances will be reduced
  5. our use of quality circles is inadequate
Correct Answer

Q4. Producers risk can be defined as:

  1. The probability of rejecting a good lot
  2. The probability of accepting a bad lot
  3. The probability of accepting a good lot
  4. The probability of rejecting a bad lot
Correct Answer

Q5. Processes that operate with "six sigma quality" over the short term are assumed to produce long-term defect levels below ______________ defects per million opportunities (DPMO).

  1. 2
  2. 2.4
  3. 3
  4. 3.4
Correct Answer

Q6. ______________ are used in six sigma

  1. black belt
  2. green belt
  3. both black belt and green belt
  4. none of the Above
Correct Answer

Q7. What is the relationship between the Critical Customer Requirement (CCR) and Voice of the Customer (VOC)?

  1. The CCR and VOC are the same thing
  2. The VOC is translated into the CCR via the key customer issue
  3. The VOC comes from the customer and the CCR comes from marketing
  4. Both the VOC and CCR come from the sponsor
Correct Answer

Q8. SIPOC diagram, used for understanding the flow in a process is used in ______________ stage of DMAIC.

  1. Define
  2. Measure
  3. Analyze
  4. Improve
Correct Answer

Q9. Two factors are said to interact when

  1. the simple main effects of one factor are not homogeneous across all levels of the other.
  2. the simple main effects of one factor are homogeneous across the levels of the other.
  3. there are neither main effects nor simple main effects.
  4. there are no main effects.
Correct Answer

Q10. The main purpose of the measure phase of DMAIC is to

  1. Determine the customer requirements
  2. Find root causes
  3. Develop solutions
  4. Set baseline data to understand how the process is currently performing
Correct Answer








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