Quality Question Bank
for Exam preparation

Q2. A two-tailed test is one where:

1. results in only one direction can lead to rejection of the null hypothesis
2. negative sample means lead to rejection of the null hypothesis
3. results in either of two directions can lead to rejection of the null hypothesis
4. no results lead to the rejection of the null hypothesis

Q3. According to Deming most of the problems are related to systems and it is the responsibility of the management to improve the systems

1. correct
2. correct to some extent
3. correct to great extent
4. Taguchi

Q4. Most quality problems

1. are the result of management's lack of attention to potential quality improvement ideas
2. originate in the quality department where the ultimate responsibility for quality rests
3. originate on the shop floor because of waste and product rework
4. could be eliminated if shop supervisors monitored their workers more closely
5. A and B

Q5. For a set of data, the average squared deviation from the mean, with a denominator of n-1

1. Sample Variance
2. Normal Distribution
3. Sample
4. Population

Q6. Quality attributes

1. are used to determine how effectively the organization accomplishes its goals
2. can be objective or subjective in nature
3. are specific quality characteristics for which a product is designed, built, and tested
4. A and B
5. B and C

Q7. While setting Goal, following things to be consider. i. Customer need ii. Marketability of product iii. Organization need The correct order is

1. i only
2. i & ii
3. ii & iii
4. i, ii & iii

Q8. Which ISO standard provides guidelines for codes of conduct for organisations, including guidance to an organisation in determining that its customer satisfaction provisions meet customer needs and expectations?

1. ISO 10007 Quality management systems
2. ISO 10012 Measurement management systems
3. ISO 10001 Quality management
4. ISO 10005 Quality management systems

Q9. Kaizen is a Japanese term meaning ______________

1. continuous improvement
2. Just-in-time (JIT)
3. a fishbone diagram
4. setting standards

Q10. SIPOC diagram, used for understanding the flow in a process is used in ______________ stage of DMAIC.

1. Define
2. Measure
3. Analyze
4. Improve