Quality Question Bank
for Exam preparation

Q2. Effective quality control results in:

1. Increase in customer satisfaction
2. Lower cost
3. None of the above
4. Both a and b

Q3. The key process input variables (KPIV) and key process output variables are developed during the ______________ phase.

1. Define
2. Analyze
3. Measure
4. Improve

Q4. The 'Father' of statistical quality control is:

1. Joseph M. Juran
2. Philip Crosby
3. Walter Shewhart
4. F. W. Taylor

Q5. The Operating characteristic curve shows the relationship between the probability of acceptance (on y axis) and ______________ (on x axis).

1. Proportion defective
2. Proportion acceptable
3. Number of lots
4. Size of lot

Q6. For a set of data, the average squared deviation from the mean, with a denominator of n-1

1. Sample Variance
2. Normal Distribution
3. Sample
4. Population

Q7. The value of Var(3 - 4X) is:

1. 5120 / 9
2. 1280 / 81
3. 5120 / 81
4. 1280 / 9

Q8. Which is not a commonly used quality management tool?

1. Fishbone diagram
2. CSSR report
3. Pareto chart
4. Control chart
5. None of the above (all are commonly used)

Q9. Within ISO 9001:2015, what does “shall” indicate?

1. a recommendation
2. a permission
3. a capability
4. a requirement

Q10. Given L=3 and p=.03, estimate the sample size that can be used for construction of a p chart.

1. 534
2. 321
3. 123
4. 291 ((1-p)*L2/p gives us an estimate of sample size)