Quality Question Bank
for Exam preparation

Q2. Quality management includes forming and directing a team of people to achieve a qualitative goal within an effective cost and time frame that results in:

1. a project completed in the shortest possible time
2. a product or service that conforms to the requirement specification
3. an award-winning product that brings public recognition to the project
4. an innovative project that establishes the qualifications of the project team
5. B and C

Q3. If only ______________ causes of variation are present, the output of a process forms a distribution that is table over time and is predictable.

1. Assignable
2. Non-Random
3. Natural
4. Cannot be said

Q4. In DMAIC, redesigning of process to either remove bottlenecks or to reduce waste takes place in the ______________ stage.

1. Define
2. Measure
3. Improve
4. Control

Q5. The thickness of aluminum sheet is specified to be of 6±2 mm. The Upper Specification Limit and Lower Specification Limit for the sheet are:

1. 4mm, 8mm
2. 8mm, 4mm
3. 6mm, 8mm
4. 4mm, 6mm

Q6. The cost of quality has been argued as being primarily driven by the workers. When items were produced that did not meet the customers' expectations, the workers were "found" to be at fault. Current thinking is that management has at least ______________ percent of the responsibility for the cost of quality.

1. 85
2. 75
3. 65
4. 55
5. 50

Q7. Validation of root cause is made only when which standard(s) is met:

1. There is a statistically significant relationship between the suspected root cause and the effect.
2. The data is normal
3. Knowledge of the process corroborates this causal relationship.
4. Both A and C above

Q8. According to ISO 9001:2015, organizational knowledge shall be

1. Documented and such documented information shall be maintained
2. Available to everybody
3. Determined to achieve conformity in products and services
4. All of the above
5. None of the above

Q9. Six Sigma is a business-driven, multi-dimensional structured approach to

1. Reducing process variability
2. Increasing customer satisfaction
3. Lowering Defects
4. Improving Processes
5. All of the above

Q10. Statistical Process Control is used in quality programs to determine whether repetitive operations meet predictable standards. The process uses ______________ to permit accurate monitoring of the operation.

1. 100 percent inspection and random rejection
2. acceptance sampling and automatic rejection
3. continuous sampling and error detection methods
4. random sampling and corrective procedures
5. statistical sampling and control procedures