Quality Question Bank
for Exam preparation

Q2. ______________ is not a process tools for TQM systems

1. process flow analysis
2. histograms
3. plier
4. control charts

Q3. A ______________ chart can be used to identify the most frequently occurring defect.

1. Pareto
2. Ishikawa
3. Histogram
4. Scatter

Q4. Pattern in control charts which show the tendency to cluster around central line is termed as:

1. Stratification
2. Mixture
3. Cyclic pattern
4. Shift in process level

Q5. What does the transcendent view imply for high quality?

1. It is something everlasting
2. It is something timeless and enduring
3. It is something priceless
4. It is something perfect

Q6. Financial compensation is the primary motivational tool for which of the following management theories or programs?

1. Zero Defects program
2. Theory X management
3. Theory Y management
4. Quality Control Circles
5. A and C

Q7. –––––––– are the charts that identify potential causes for particular quality problems.

1. Control Chart
2. Flow chart
3. Cause and Effect Diagram
4. Pareto chart

Q8. ______________ refers to general processes of improvement and encompasses discontinuous improvements

1. Continuous improvement
2. Continual improvement
3. Constant improvement
4. Consecutive improvement

Q9. SIPOC diagram, used for understanding the flow in a process is used in ______________ stage of DMAIC.

1. Define
2. Measure
3. Analyze
4. Improve

Q10. The majority of product defects could be prevented in most processes if manufacturers would do the following:

1. Increase the use of acceptance control charts instead of standard three-sigma control charts
2. Make a concerted effort to eliminate the potential for product defects in the design stage
3. Create a quality control department
4. A and B
5. A and C