Quality Question Bank
for Exam preparation

Q2. ______________ are the areas that will be covered by the organization's processes

1. process areas
2. product Areas
3. private areas
4. preset areas

Q3. Cost of quality is a concept that includes:

1. the cost necessary for ensuring conformance to requirements
2. the life cycle cost of the project
3. al research and development costs related to the project
4. only the cost of the quality control function
5. A and B

Q4. Process capability indices, Cp and Cpk, are:

1. Productivity measures
2. Financial measures
3. Quality measures
4. Time measures

Q5. In order to achieve long-term quality improvements, management must do the following:

1. Implement a formal quality control program with worker and management involvement
2. Establish financial incentive packages for workers
3. A and D
4. Motivate the employees with seminars, contests, and institution of programs such as "Quality Improvement" day
5. Create a quality control department and give the head of the department ultimate responsibility for quality improvement

Q6. The Toyota Production System is based on two pillars namely ______________ and ______________.

1. Kaizen, Six Sigma
2. Lean, Six Sigma
3. Just in Time, Jidoka
4. Just in Time, Kaizen

Q7. What is the benefit of an organisation adopting a quality management system?

1. Facilities opportunities to enhance customer satisfaction
2. All of the above
3. Addresses risks and opportunities to enhance customer satisfaction
4. Improves the organisations overall performance and provides a sound basis for sustainable development initiatives

Q8. Inspection of incoming/outgoing items is an example of ______________.

1. Prevention Cost
2. Appraisal Cost
3. Internal Failure Cost
4. External Failure Cost

Q9. When the number of defects is low, which of the following is true:

1. We should use c or u chart
2. Most samples will have non-zero defects
3. Create a time between occurrence control chart
4. None of the above

Q10. One of the advantages of team work is:

1. It breaks down barriers between employees
2. customers and suppliers
3. It results in promotion
4. It results in salary increment
5. None of the given options