Quality Question Bank
for Exam preparation

Q2. The Pareto Principle is a technique used by quality managers to determine which quality control problems concerning a particular service or manufacturing process should be corrected. Which of the following statements best represents the philosophy employed by this principle?

1. The majority of defects are caused by a small percentage of the identifiable problems. Improvement efforts should be reserved for those few vital problems
2. A and D
3. In order to achieve zero defects, all quality control problems, including those which do not have a direct financial cost should be corrected
4. Generally, 80% of the quality control problems are justifiable for correction via costbenefit analysis. The remaining 20% are not financially worthy of improvement efforts
5. In order to minimize financial losses from quality control problems, all problems which have a measurable cost associated with them should be corrected

Q3. Cause and Effect Diagram can be used in the ______________ and ______________ step of DMAIC.

1. Define, Measure
2. Analyze, Control
3. Analyze, Improve
4. Define, Improve

Q4. What does PDCA stand for?

1. Plan, Design, Confirm, Act
2. Plan, Do, Check, Act
3. Prepare, Do, Critique, Appraisal
4. Prepare, Do, Critique, Assess

Q5. Which award is presented to different organizations for quality and excellent performance by president of USA?

1. Malcolm Balbridge National Award
2. Dr. W. Edward Deming National Award
3. US Excellence Award
4. None of the above

Q6. How does ISO 9001 define Quality Assurance?

1. Part of quality management focusing on providing confidence that quality requirements will be fulfilled
2. Part of quality management focusing on ensuring customer satisfaction
3. A documented quality process to ensure quality is upheld throughout the full management system
4. Part of quality management focusing on ensuring management reviews the quality of all produce and goods

Q7. For a given sample size (n) and number of defects acceptable ©, the Average Total Inspection (of units) should ______________ with increase in N (lot size).

1. Increase
2. Decrease
3. Remain Constant
4. None of the above

Q8. The main purpose of a stratification plan is

1. To prove statistical validity
2. Define categories to slice and dice the data
3. Determine which statistical tool to use
4. To identify solutions

Q9. For a process which is six sigma complaint, the percentage of products within specifications is:

1. 95.20%
2. 99.73%
3. 99.10%
4. 96.78%

Q10. What is not part of set up reduction?

1. Keeping tools and gages in kits
2. Adding adjustments to fixtures and tools
3. Mistake proofing setup activities
4. Defining internal and external tasks