Quality Question Bank
for Exam preparation

Q2. Self-inspection by the individual performing the work is used to achieve quality in a product. The advantages of self-inspection include ______________.

1. minimization of end product repairs and material waste
2. immediate feedback to permit adjustments to the process
3. early identification of errors prior to further integration
4. reduction in the number of end product inspections and tests
5. all of the above

Q3. X bar charts are uses to control the ______________ of a process.

1. Dispersion
2. Central tendency
3. None of the above
4. Both a and b

Q4. How does ISO 9000:2015 define a process?

1. Set of interrelated or interacting activities which uses inputs to deliver a result that meets or exceeds the ISO 9001 standards of quality
2. A full lifecycle of events which includes inputs such as materials and information, management, resources and outputs
3. A cycle which includes inputs, actions and outputs to ensure quality is met
4. Set of interrelated or interacting activities that uses inputs to deliver an intended result

Q5. An improvement process in which a company measures its performance against that of best-in-class companies, determines how those companies achieved their performance levels, and uses the information to improve its own performance

1. Control Chart
2. Six Sigma
3. Cause and Effect Diagram
4. Benchmarking

Q6. An advertising executive is studying television-viewing habits of married men and women during prime time hours. On the basis of past viewing records, the executive has determined that during prime time, husbands are watching television 40% of the time. It has also been determined that when the husband is watching television, 40% of the time the wife is also watching. When the husband is not watching television, 30% of the time the wife is watching television. Find the probability that the wife is watching television in prime time.

1. 0.36
2. 0.35
3. 0.34
4. 0.32

Q7. The primary driver(s) behind the demand for continual quality improvement is / are:

1. the government cost improvement reports that have created widespread public interest in quality
2. the prevalence of media reports on quality circles and other quality improvement techniques
3. the need to both reduce costs and ensure consistency in the performance of products and services
4. B and D
5. an increase in the number of projects being worked

Q8. Which of the following is not a benefit of long-term supplier relationships?

1. supplier involvement in design
2. information system linkages to customer facilities
3. capacity and facility plans favorable to their customers
4. all of the above are benefits

Q9. When a product or service completely meets a customer's requirements:

1. quality is achieved
2. cost of quality is high
3. cost of quality is low
4. the customer pays the minimum price
5. A and B

Q10. Which VSM icon is placed under other icons and have information required for system analysis like process time, lead time, etc?

1. Data Table
2. Information Box
3. Manual Information
4. Electronic Information