Quality Question Bank
for Exam preparation

Q2. The ______________ sum of squares measures the variability of the observed values around their respective treatment means.

1. treatment
2. error
3. interaction
4. total

Q3. Average Total Inspection is defined as:

1. Average of rejected lots and accepted lots
2. Average number of units inspected per lot
3. Average of rejected Lots
4. Average of accepted Lots

Q4. The ______________ of a product or service mostly affects its reliability and maintenance characteristics.

1. design
2. concept
3. fabrication
4. performance
5. cost

Q5. The ______________ is used to identify what might go wrong in a plan under development.

1. Pareto Chart
2. PDPC
3. Arrow Diagram
4. Matrix Diagram

Q6. Statistical Process Control uses diagrams called "Control Charts." These charts depict horizontal, parallel lines to represent ______________ standard deviations.

1. six
2. five
3. four
4. three
5. two

Q7. "Quality is defined by the customer" is

1. An unrealistic definition of quality
2. A user-based definition of quality
3. A manufacturing-based definition of quality
4. A product-based definition of quality

Q8. Customers are primarily concerned with ______________

1. Communication, courtesy, and credibility of the sales person
2. Competence, courtesy, and security of the sales person
3. Competence, responsiveness, and reliability of the sales person
4. Communication, responsiveness, and cleverness of the sales person

Q9. For a Poisson distribution:

1. The mean is greater than the variance
2. The mean is less than variance
3. The mean is equal to the variance
4. Cannot be determined

Q10. Financial compensation is the primary motivational tool for which of the following management theories or programs?

1. Zero Defects program
2. Theory X management
3. Theory Y management
4. Quality Control Circles
5. A and C