Quality Question Bank
for Exam preparation

Q2. What does the transcendent view imply for high quality?

1. It is something everlasting
2. It is something timeless and enduring
3. It is something priceless
4. It is something perfect

Q3. Process capability indices, Cp and Cpk, are:

1. Productivity measures
2. Financial measures
3. Quality measures
4. Time measures

Q4. When is it appropriate to collect and use data?

1. Before the QI project, to prove a problem exists.
2. During the QI project, to answer questions about the cause and help prioritize the implementation of improvements.
3. After the implementation of the improvement to maintain the gain.
4. All of Above.

Q5. A simple experimental design with two levels of an independent variable cannot

1. detect a curvilinear relationship between variables.
2. detect a monotonic relationship.
3. reveal a positive relationship.
4. show a negative relationship outcome.

Q6. The Voice of the Customer

1. The number of errors in the process
2. A control chart with control limits
3. The department's output target
4. The customer's specification limits

Q7. Quality management is defined as the process of ensuring that a project meets the ______________ of the product's clients, participants, and shareholders.

1. legal and financial obligations
2. expectations and desires
3. needs and expectations
4. legal and moral requirements
5. specifications and statements of work

Q8. If the value of D4 = 2.547, D3=0, then what is the UCL and LCL for the R chart?

1. UCL=1.5, LCL=.4
2. UCL= 1.2, LCL=.2
3. UCL=1.5, LCL=0
4. UCL=1.6, LCL=0

Q9. Statistical Process Control uses diagrams called "Control Charts." These charts depict horizontal, parallel lines to represent ______________ standard deviations.

1. six
2. five
3. four
4. three
5. two

Q10. The overall intentions and direction of an organization with regard to quality as formally expressed by top management is a:

1. Quality Plan
2. Quality Statement
3. Quality Policy
4. TQM