Quality Question Bank
for Exam preparation

Q2. When a product or service completely meets a customer's requirements:

1. quality is achieved
2. cost of quality is high
3. cost of quality is low
4. the customer pays the minimum price
5. A and B

Q3. Six Sigma can be defined as:

1. A summary statistic
2. A representation of variation
3. Permission to improve processes
4. All of the above

Q4. The same quality control manager decides to increase his daily sample size from three to six. The size of the control band will:

1. Increase
2. Decrease
3. Remain unchanged
4. Not determinable from given data
5. None of the above

Q5. Which of the following statements regarding quality is false?

1. Quality improvements depends upon better definition and increased awareness of the requirements specifications
2. Future gains in quality will often rely on advanced technology
3. Recognition of key actions required of each team member is necessary to meet quality objectives
4. Computer-aided design systems can improve quality, but only a the expense of an increase in the cost of design
5. A and C

Q6. The ISO 9000 series is:

1. an international standard that describes a recommended quality system
2. intended to be applied only to manufactured products
3. a set of instructions for preparing control charts
4. a set of guidelines for quality
5. a set of forms and procedures to ensure quality

Q7. Nonconformance is an expense of:

1. Profit of quality
2. Defects of quality
3. Quality of product
4. Cost of quality

Q8. 100% inspection for defects may be neither possible nor desirable, When is sampling for defects likely to be most useful?

1. When we believe there are not many defects
2. A, B, and C
3. A and B
4. When destructive testing is required
5. When the cost of 100% inspection is high

Q9. Which is not a commonly used quality management tool?

1. Fishbone diagram
2. CSSR report
3. Pareto chart
4. Control chart
5. None of the above (all are commonly used)

Q10. From a high level perspective, quality:

1. is ensured by having inspectors
2. problems are usually caused by unmotivated employees
3. cannot be quantitatively measured
4. and productivity are inconsistent objectives
5. is primarily (85 - 95%) a management problem