Quality Question Bank
for Exam preparation

Q2. ______________ is the set of activities that ensures the quality levels of products and services are properly maintained and that supplier and customer quality issues are properly resolved.

1. Quality Control
2. Quality Management
3. Quality Assurance
4. Quality Planning

Q3. Taguchi suggested that loss in a process is'increased with increase in which of the following?

1. Specifications
2. Standards
3. Competition
4. Variability

Q4. ______________ can be defined as small subset of a lot.

1. Defect
2. Fraction Acceptable
3. Sample
4. Acceptance Number

Q5. Which of the following statements about the cost of quality are true?

1. The costs of quality are mostly the direct responsibility of workers who are manufacturing the product
2. Quality control programs should only be implemented when the costs of quality is low
3. A and B
4. A and C
5. The cost of quality is the expense of nonconformance to requirements and specifications

Q6. In a quality management information system, there is a need to collect data and format such data into an information output that is useful to the project manager. In developing such an information system, it is good to remember that an optimum system does not supply all the information because ______________.

1. some information costs more to collect than it is worth
2. some information is not available for collection and input
3. most information relies on related data to generate the proper output
4. there is never enough information collected
5. the system is incapable of processing all the required information

Q7. Random variance in a process, as measured by the standard deviation, can be directly reduced by:

1. identifying patterns of variance using control charts
2. improving the overall system of production
3. increasing the number of quality inspectors
4. making use of run charts
5. making better use of Pareto charts

Q8. In computing the cost of producing a quality product, the major areas of costs contribute to the sale price of the product. The ratio of the ______________ costs determine whether an effective program is fully implemented.

1. direct, indirect, and overhead
2. one-time, recurring, and variable
3. variable, fixed, and semi-fixed
4. prevention, appraisal, and failure
5. build, repair, and test

Q9. A series of consecutive points on the same side of the average is called:

1. Run
2. Trend
3. Outliers
4. Cycle

Q10. From a high level perspective, quality:

1. is ensured by having inspectors
2. problems are usually caused by unmotivated employees
3. cannot be quantitatively measured
4. and productivity are inconsistent objectives
5. is primarily (85 - 95%) a management problem