Quality Question Bank
for Exam preparation

Q2. CIP is:

1. A sustained, gradual change
2. all of the above
3. Continuous improvement process
4. Includes constancy of purpose and commitment to quality as part of its focus
5. a and b

Q3. The dimension of reliability is concerned with:

1. How easy it is to repair the product
2. How long does the product last
3. Will the product do the intended job
4. How often does the product fail

Q4. Current quality concept is i. Increase in production ii. Continual improvement iii. Prevention of defect The correct order is

1. i & ii
2. i & iii
3. ii & iii
4. None of the above

Q5. Which of the following statements about the cost of quality are true?

1. The costs of quality are mostly the direct responsibility of workers who are manufacturing the product
2. Quality control programs should only be implemented when the costs of quality is low
3. A and B
4. A and C
5. The cost of quality is the expense of nonconformance to requirements and specifications

Q6. Two major components of fitness of use are Quality of Design and ______________.

1. Quality of Conformance
2. Quality of Service
3. Quality of Specification
4. Quality of Manufacturing

Q7. A planning method designed to show the tasks associated with a project, the personnel responsible for completing the tasks and the timelines allowed

1. Pareto chart
2. Gantt chart
3. Microsoft Project
4. Check sheet

Q8. Consider that for a process s bar (average standard deviation of 50 samples each of size 4) is found to be 10.04. The value of c4 (corresponding to sample size of .4) is .92. What is the estimated value of process standard deviation?

1. 10.91 (s bar/ c4 is an unbiased estimator of standard deviation)
2. 11.89
3. 12.67
4. 9.67

Q9. In many projects, the end product is a "service" that does not have physical characteristics and attributes to be measured to ensure conformance to the requirement. When service is the end product of a project, measurements ______________.

1. do not apply to the service, but the criterion is pass or fail
2. are always artificial and present only false indications of progress
3. can be established based on customer expectations and the responsibility assigned to individuals
4. are not applicable if the service is to an internal function of the project
5. relate only to the actual expenditures of funds or receipt or revenues

Q10. The primary responsibility for establishing design and test specifications should rest with

1. manufacturing
2. senior management
3. procurement or purchasing
4. engineering
5. quality control