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Quality Question Bank
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Question:

In many projects, the end product is a "service" that does not have physical characteristics and attributes to be measured to ensure conformance to the requirement. When service is the end product of a project, measurements ______________.
  1. do not apply to the service, but the criterion is pass or fail
  2. are always artificial and present only false indications of progress
  3. can be established based on customer expectations and the responsibility assigned to individuals
  4. are not applicable if the service is to an internal function of the project
  5. relate only to the actual expenditures of funds or receipt or revenues






Q2. In a normal distribution 68% of the data will occur within...

  1. +/- 2 standard deviations
  2. +/- 1 standard deviation
  3. +/- 3 standard deviations
  4. Outside the bell-shaped curve
Correct Answer

Q3. A major assumption for p chart is that all units produced are ______________.

  1. Independent
  2. Dependent
  3. None of the above
  4. Cannot be determined
Correct Answer

Q4. CMM stands for

  1. Capability maturity model
  2. Capability monitoring model
  3. Capability measuring model
  4. Capability matching model
Correct Answer

Q5. Identification of customers and listening to the Voice of Customer (VoC) are a part of:

  1. Quality Assurance
  2. Quality Planning
  3. Quality Control and Improvement
  4. Quality Execution
Correct Answer

Q6. A leadership style that is said to motivate employees, and that optimizes the introduction of change is:

  1. Autocratic – A clear top-down approach where a single individual has complete power of decision-making and little discussion is had for external input.
  2. Consultative – A style where leaders engage subordinates/peers in the decision-making and problem-solving process, but ultimately make the final decisions for the team.
  3. Participatory – An approach where leaders interact with other participants as peers, engaging them in the decision-making process and playing an equal role in the process as others and jointly carrying out the problem solving activities.
  4. Democratic – An open style of running a team where leaders facilitate discussion among all members, encourage ideas to be shared, and consider everyone’s input in order to make final decisions for the team.
Correct Answer

Q7. You are sampling items from a batch and plotting the results on a control chart. how will an increase in the number of items sample affect the value of the standard deviation used to set the control limit?

  1. increase it
  2. decrease it
  3. no effect on it
  4. first increase it, then decrease it
  5. first decrease it, then increase it
Correct Answer

Q8. The concept that it is easier and less costly to do the work right the first time is called:

  1. Zero defects
  2. Continuous improvement
  3. DTRTRTFT
  4. The customer is the next person in the process
Correct Answer

Q9. How does ISO 9001 define Quality Assurance?

  1. Part of quality management focusing on providing confidence that quality requirements will be fulfilled
  2. Part of quality management focusing on ensuring customer satisfaction
  3. A documented quality process to ensure quality is upheld throughout the full management system
  4. Part of quality management focusing on ensuring management reviews the quality of all produce and goods
Correct Answer

Q10. A series of consecutive points on the same side of the average is called:

  1. Run
  2. Trend
  3. Outliers
  4. Cycle
Correct Answer








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