Communication Skills Question Bank
for Exam preparation

Q2. As a sympathetic listener, you should consider the message from the point of view of:

1. yourself
2. others
3. the audience
4. the speaker

Q3. “Tease” or “stress” questions are intended to judge:

1. the candidate’s intelligence quotient
2. the candidate’s technical skill
3. the candidate’s stress level
4. how the candidate handles them

Q4. An individual’s behavior in a foreign society becomes noticeable when it ____________ in relation to the foreign culture.

1. conforms
2. deviates
3. irritates
4. overlaps

Q5. In negotiations, the interpretation of a cue requires skill because it may be:

1. verbal
2. behavioural
3. intentional
4. ambiguous

Q6. The presenter acts as the:

1. medium of the information
2. supporter of the information
3. advocate of the information
4. deliverer of the information

Q7. When introducing ourselves, we should use:

1. only the surname
2. both the first name and the surname
3. only our first name
4. only our designation

Q8. Grooming is a form of non-verbal communication that is:

1. hierarchical
2. arbitrary
3. subconscious
4. conscious

Q9. Informative writing focuses primarily on the:

1. subject under discussion
2. reader
3. latest news
4. writer

Q10. In business, keep telephone calls very short because the other person may not be:

1. noting down what you say
2. paying attention to you
3. free to talk to you
4. interested in talking to you