Communication Skills Question Bank
for Exam preparation

Q2. A summary placed at the beginning of the CV acts as a:

1. preface
2. letter of recommendation
3. statement of objectives
4. synopsis

Q3. In organizations, the flow of communication sometimes slows down because there are too many:

1. channels
2. hierarchical levels
3. departments
4. managers

Q4. A presentation is a form of oral communication in which a person shares factual information with an audience that is:

1. mixed
2. specific
3. large
4. small

Q5. In oral communication, what matters most is:

1. where you say it
2. what you say
3. when you say it
4. how you say it

Q6. Persuasion is an essential element of effective negotiation because it helps in:

1. resolving disputes among people
2. effecting agreements and solutions in the interest of all
3. achieving one’s own interests
4. settling issues between two parties

Q7. The left part of our brain controls:

1. imagination
2. emotions
3. creativity
4. logic and reasoning

Q8. People from other countries can be easily put at ease by speaking to them in:

1. their language
2. English
3. sign language
4. your own language

Q9. In writing business letters, one has to be:

1. conventional
2. formal
3. dull
4. friendly

Q10. In order to persuade others, facts should be discussed from the point of view of a:

1. fourth party
2. second party
3. third party
4. first party