Communication Skills Question Bank
for Exam preparation

Communication Skills- Q2. Listening and hearing refer to:

1. different things
2. mental and physical acts, respectively
3. a specific act versus a general act
4. the same thing

Communication Skills- Q3. Negotiation implies that both parties accept that the agreement between them is:

1. subject to further dispute
2. conditional
3. final and binding
4. necessary

Communication Skills- Q4. A reflective listener:

1. ignores the details
2. thinks about the speaker’s message
3. appreciates the message
4. repeats the message’s essential parts

Communication Skills- Q5. Form letters are also known as:

1. bad news letters
2. persuasive sales letters
3. formal letters
4. circular letters

Communication Skills- Q6. The final aim of negotiation is to:

1. reach an agreement
2. implement an agreement between two parties
3. end a dispute
4. win at all cost

Communication Skills- Q7. Persuasion is an essential element of effective negotiation because it helps in:

1. resolving disputes among people
2. effecting agreements and solutions in the interest of all
3. achieving one’s own interests
4. settling issues between two parties

Communication Skills- Q8. As compared to unannounced negotiation, formal negotiation:

1. is simpler
2. is more time consuming
3. requires less preparation
4. is more difficult

Communication Skills- Q9. In negotiations, the interpretation of a cue requires skill because it may be:

1. verbal
2. behavioural
3. intentional
4. ambiguous

Communication Skills- Q10. People from other countries can be easily put at ease by speaking to them in:

1. their language
2. English
3. sign language
4. your own language