Communication Skills Question Bank
for Exam preparation

Q2. Business letters produce immediate effect because they are:

1. brief
2. formal
3. informal
4. interesting

Q3. An e-mail’s style is determined by a person’s:

1. English
2. culture
3. status
4. communicative ability

Q4. Meta-communication conveys a meaning that is:

1. directly stated
2. graphically communicated
3. incompletely conveyed
4. implied

Q5. Persuasion is an essential element of effective negotiation because it helps in:

1. resolving disputes among people
2. effecting agreements and solutions in the interest of all
3. achieving one’s own interests
4. settling issues between two parties

Q6. In negotiations, the interpretation of a cue requires skill because it may be:

1. verbal
2. behavioural
3. intentional
4. ambiguous

Q7. In issuing instructions, one should avoid the:

1. imperative form
2. subjunctive form
3. active voice
4. passive voice

Q8. Speakers usually experience difficulty in ensuring that the message is:

1. acted upon promptly and as desired
2. understood correctly
3. conveyed precisely, understood correctly, and acted upon promptly and as desired
4. conveyed precisely

Q9. In organizations, the flow of communication sometimes slows down because there are too many:

1. channels
2. hierarchical levels
3. departments
4. managers

Q10. Good business letters are characterized by the following personal quality of the writer:

1. seriousness
2. humour
3. formality
4. sincerity