Communication Skills Question Bank
for Exam preparation

Communication Skills- Q2. Business letters produce immediate effect because they are:

1. brief
2. formal
3. informal
4. interesting

Communication Skills- Q3. An e-mail’s style is determined by a person’s:

1. English
2. culture
3. status
4. communicative ability

Communication Skills- Q4. Meta-communication conveys a meaning that is:

1. directly stated
2. graphically communicated
3. incompletely conveyed
4. implied

Communication Skills- Q5. Persuasion is an essential element of effective negotiation because it helps in:

1. resolving disputes among people
2. effecting agreements and solutions in the interest of all
3. achieving one’s own interests
4. settling issues between two parties

Communication Skills- Q6. In negotiations, the interpretation of a cue requires skill because it may be:

1. verbal
2. behavioural
3. intentional
4. ambiguous

Communication Skills- Q7. In issuing instructions, one should avoid the:

1. imperative form
2. subjunctive form
3. active voice
4. passive voice

Communication Skills- Q8. Speakers usually experience difficulty in ensuring that the message is:

1. acted upon promptly and as desired
2. understood correctly
3. conveyed precisely, understood correctly, and acted upon promptly and as desired
4. conveyed precisely

Communication Skills- Q9. In organizations, the flow of communication sometimes slows down because there are too many:

1. channels
2. hierarchical levels
3. departments
4. managers

Communication Skills- Q10. Good business letters are characterized by the following personal quality of the writer:

1. seriousness
2. humour
3. formality
4. sincerity