Communication Skills Question Bank
for Exam preparation

Q2. The final aim of negotiation is to:

1. reach an agreement
2. implement an agreement between two parties
3. end a dispute
4. win at all cost

Q3. Negotiation implies that both parties accept that the agreement between them is:

1. subject to further dispute
2. conditional
3. final and binding
4. necessary

Q4. The application letter and the résumé perform:

1. two different tasks
2. the same task
3. overlapping tasks
4. two opposite tasks

Q5. Business letters produce immediate effect because they are:

1. brief
2. formal
3. informal
4. interesting

Q6. In general, human beings are:

1. perfect communicators
2. poor communicators
3. indifferent communicators
4. good communicators

Q7. Letters that please the receiver are called:

1. “yes” letters
2. invitation letters
3. good-news letters
4. routine letters

Q8. To create a cooperative, understanding, and pleasant work environment in an organization, decision-making should be:

1. quick
2. strong
3. flexible
4. transparent

Q9. Non-verbal communication does not involve:

1. words
2. silence
3. gestures
4. space

Q10. Most of our waking time goes in:

1. writing
2. hearing
3. reading
4. speaking