Communication Skills Question Bank
for Exam preparation

Q2. Forecasting determines organizational:

1. performance
2. feedback
3. objectives and policies
4. budget

Q3. In business, oral communication is face-to-face:

1. in all situations
2. in no situation
3. in all but one situation
4. in some situations

Q4. The best way to apply for a job is to submit a résumé that is:

1. suitable for any job
2. self-recommending
3. full of personal information
4. specifically written for that particular job

Q5. A summary placed at the beginning of the CV acts as a:

1. preface
2. letter of recommendation
3. statement of objectives
4. synopsis

Q6. In business, keep telephone calls very short because the other person may not be:

1. noting down what you say
2. paying attention to you
3. free to talk to you
4. interested in talking to you

Q7. Positive gestures are body signals that make you look:

1. arrogant
2. hurtful
3. nervous
4. relaxed

Q8. Listening and hearing refer to:

1. different things
2. mental and physical acts, respectively
3. a specific act versus a general act
4. the same thing

Q9. Meta-communication relates to the speaker’s:

1. intentional choice of words
2. intentional choice of dress
3. unintentional choice of both words and dress
4. unintentional choice of words

Q10. Good business letters are characterized by the following personal quality of the writer:

1. seriousness
2. humour
3. formality
4. sincerity