Communication Skills Question Bank
for Exam preparation

Communication Skills- Q2. Forecasting determines organizational:

1. performance
2. feedback
3. objectives and policies
4. budget

Communication Skills- Q3. In business, oral communication is face-to-face:

1. in all situations
2. in no situation
3. in all but one situation
4. in some situations

Communication Skills- Q4. The best way to apply for a job is to submit a résumé that is:

1. suitable for any job
2. self-recommending
3. full of personal information
4. specifically written for that particular job

Communication Skills- Q5. A summary placed at the beginning of the CV acts as a:

1. preface
2. letter of recommendation
3. statement of objectives
4. synopsis

Communication Skills- Q6. In business, keep telephone calls very short because the other person may not be:

1. noting down what you say
2. paying attention to you
3. free to talk to you
4. interested in talking to you

Communication Skills- Q7. Positive gestures are body signals that make you look:

1. arrogant
2. hurtful
3. nervous
4. relaxed

Communication Skills- Q8. Listening and hearing refer to:

1. different things
2. mental and physical acts, respectively
3. a specific act versus a general act
4. the same thing

Communication Skills- Q9. Meta-communication relates to the speaker’s:

1. intentional choice of words
2. intentional choice of dress
3. unintentional choice of both words and dress
4. unintentional choice of words

Communication Skills- Q10. Good business letters are characterized by the following personal quality of the writer:

1. seriousness
2. humour
3. formality
4. sincerity