Communication Skills Question Bank
for Exam preparation

Q2. People in high-context cultures make business decisions on the basis of:

1. individual needs
2. interpersonal relations
3. reason
4. competition

Q3. The purpose of a “no” response letter is to leave the reader with:

1. unpleasant feelings
2. minimum disappointment
3. no future hope
4. reasons for the rejection of the request

Q4. In international business, the trend to “go local” has led to local people and foreign experts performing as:

1. trainee and trainer
2. hosts and guests
3. a team
4. workers and employers

Q5. Meta-communication relates to the speaker’s:

1. intentional choice of words
2. intentional choice of dress
3. unintentional choice of both words and dress
4. unintentional choice of words

Q6. In writing business letters, one has to be:

1. conventional
2. formal
3. dull
4. friendly

Q7. As compared to unannounced negotiation, formal negotiation:

1. is simpler
2. is more time consuming
3. requires less preparation
4. is more difficult

Q8. The final aim of negotiation is to:

1. reach an agreement
2. implement an agreement between two parties
3. end a dispute
4. win at all cost

Q9. Between a speaker and a listener, the closest zone of personal space possible is:

1. friendly
2. social
3. public
4. intimate

Q10. Technical accuracy of language means:

1. active voice
2. simplicity
3. correctness of grammar, spelling, and punctuation
4. direct narrative