Communication Skills Question Bank
for Exam preparation

Q2. Grooming is a form of non-verbal communication that is:

1. hierarchical
2. arbitrary
3. subconscious
4. conscious

Q3. Oral communication is the interchange of _____________ between the sender and receiver.

1. signs and gestures
2. cues and clues
3. verbal messages
4. written messages

Q4. To make a presentation effective and impressive, you should use:

1. a simple and active form of sentences
2. jargon
3. passive sentences
4. complex sentences

Q5. Persuasion is an essential element of effective negotiation because it helps in:

1. resolving disputes among people
2. effecting agreements and solutions in the interest of all
3. achieving one’s own interests
4. settling issues between two parties

Q6. The audience for a presentation consists of people who:

1. are confused in their purpose
2. are uninformed and lack a purpose
3. are uniform in their level of information and purpose
4. vary in their level of information and purpose

Q7. Most of our waking time goes in:

1. writing
2. hearing
3. reading
4. speaking

Q8. Cultural intelligence helps us to know cultural:

1. rules of behaviour
2. similarities
3. differences
4. rituals

Q9. In business, a manager spends most of his or her time in:

1. speaking
2. meetings
3. planning
4. writing

Q10. Non-verbal communication does not involve:

1. words
2. silence
3. gestures
4. space