Communication Skills Question Bank
for Exam preparation

Q2. In business, oral communication is suitable for:

1. recording things
2. delaying the decision-making process
3. discussing things
4. confusing workers

Q3. In oral communication, what matters most is:

1. where you say it
2. what you say
3. when you say it
4. how you say it

Q4. Technical accuracy of language means:

1. active voice
2. simplicity
3. correctness of grammar, spelling, and punctuation
4. direct narrative

Q5. Paralanguage is a kind of action language that refers to:

1. body language
2. personal space
3. actual words
4. the tone of voice, speed of speech, and hesitation

Q6. Non-verbal communication does not involve:

1. words
2. silence
3. gestures
4. space

Q7. The percentage of working time business executives spend in listening is:

1. 40 to 60 per cent
2. 30 to 70 per cent
3. 40 to 50 per cent
4. 20 to 80 per cent

Q8. A negotiation is discussed in a tone that focuses attention on the need to reach a satisfactory solution by:

1. making proposals
2. joint problem-solving
3. setting conditions
4. force

Q9. Oral communication is the interchange of _____________ between the sender and receiver.

1. signs and gestures
2. cues and clues
3. verbal messages
4. written messages

Q10. In business, when you fail to recall the name of a person met earlier, you can ask him or her:

1. for his or her initials
2. to excuse you for forgetting his or her name
3. for his or her surname
4. for his or her business card