Communication Skills Question Bank
for Exam preparation

Q2. There are ____ levels in Maslow’s pyramid of needs.

1. five
2. three
3. six
4. four

Q3. Persuasion is an essential element of effective negotiation because it helps in:

1. resolving disputes among people
2. effecting agreements and solutions in the interest of all
3. achieving one’s own interests
4. settling issues between two parties

Q4. A negotiation is discussed in a tone that focuses attention on the need to reach a satisfactory solution by:

1. making proposals
2. joint problem-solving
3. setting conditions
4. force

Q5. Initially, a presentation is a form of:

1. group communication
2. one-way communication
3. two-way communication
4. intrapersonal communication

Q6. In many parts of the world, such as Latin America and India, keeping the eyes lowered is a sign of:

1. evasiveness
2. timidity
3. respect
4. dishonesty

Q7. Effective communication is essentially a:

1. one-way process
2. both a one-way and a two-way process
3. two-way process
4. three-way process

Q8. Grooming is a form of non-verbal communication that is:

1. hierarchical
2. arbitrary
3. subconscious
4. conscious

Q9. In general, human beings are:

1. perfect communicators
2. poor communicators
3. indifferent communicators
4. good communicators

Q10. At an Arab business party, alcohol is:

1. not served at all
2. served first
3. served last
4. served continuously