Communication Skills Question Bank
for Exam preparation

Q2. Oral communication is the interchange of _____________ between the sender and receiver.

1. signs and gestures
2. cues and clues
3. verbal messages
4. written messages

Q3. Giving non-verbal messages is:

1. deliberate
2. spontaneous
3. tutored
4. a dramatic skill

Q4. Between a speaker and a listener, the closest zone of personal space possible is:

1. friendly
2. social
3. public
4. intimate

Q5. Human communication is essentially:

1. imperfect
2. short-lived
3. perfect
4. emotional

Q6. As compared to unannounced negotiation, formal negotiation:

1. is simpler
2. is more time consuming
3. requires less preparation
4. is more difficult

Q7. A serious listener concentrates on:

1. the speaker’s physical appearance
2. the message
3. other thoughts
4. the speaker’s body language

Q8. Modern business letters are usually written in:

1. simplified style
2. full-block style
3. indented style
4. semi-block style

Q9. People from other countries can be easily put at ease by speaking to them in:

1. their language
2. English
3. sign language
4. your own language

Q10. In organizations, the flow of communication sometimes slows down because there are too many:

1. channels
2. hierarchical levels
3. departments
4. managers