Communication Skills Question Bank
for Exam preparation

Q2. Oral communication is also known as:

1. non-verbal communication
2. verbal communication
3. impersonal communication
4. face-to-face communication

Q3. In international business, the trend to “go local” has led to local people and foreign experts performing as:

1. trainee and trainer
2. hosts and guests
3. a team
4. workers and employers

Q4. Meta-communication conveys a meaning that is:

1. directly stated
2. graphically communicated
3. incompletely conveyed
4. implied

Q5. The application letter and the résumé perform:

1. two different tasks
2. the same task
3. overlapping tasks
4. two opposite tasks

Q6. When introducing ourselves, we should use:

1. only the surname
2. both the first name and the surname
3. only our first name
4. only our designation

Q7. Modern business letters are usually written in:

1. simplified style
2. full-block style
3. indented style
4. semi-block style

Q8. In business, a manager spends most of his or her time in:

1. speaking
2. meetings
3. planning
4. writing

Q9. The limitation of oral communication is that:

1. it is irreversible—what is said cannot be taken back
2. it is not affected by the speaker’s feelings or stress or excitement levels
3. it does not require on-the-spot thinking
4. it is easy to be aware of our body language

Q10. There are ____ levels in Maslow’s pyramid of needs.

1. five
2. three
3. six
4. four