Communication Skills Question Bank
for Exam preparation

Q2. The purpose of a “no” response letter is to leave the reader with:

1. unpleasant feelings
2. minimum disappointment
3. no future hope
4. reasons for the rejection of the request

Q3. Meta-communication relates to the speaker’s:

1. intentional choice of words
2. intentional choice of dress
3. unintentional choice of both words and dress
4. unintentional choice of words

Q4. An e-mail’s style is determined by a person’s:

1. English
2. culture
3. status
4. communicative ability

Q5. In international business, the trend to “go local” has led to local people and foreign experts performing as:

1. trainee and trainer
2. hosts and guests
3. a team
4. workers and employers

Q6. As a sympathetic listener, you should consider the message from the point of view of:

1. yourself
2. others
3. the audience
4. the speaker

Q7. The aim of cross-cultural communication training is to:

1. develop business etiquette
2. improve behavior
3. create strong cultural ties
4. give social status

Q8. The best way to apply for a job is to submit a résumé that is:

1. suitable for any job
2. self-recommending
3. full of personal information
4. specifically written for that particular job

Q9. Cultural intelligence helps us to know cultural:

1. rules of behaviour
2. similarities
3. differences
4. rituals

Q10. To be able to give a good presentation, a full rehearsal is:

1. audience based
2. necessary
3. optional
4. useless