Communication Skills Question Bank
for Exam preparation

Q2. In business, the purpose of writing is mainly to:

1. inform
2. persuade
3. entertain
4. Both inform and persuade

Q3. When introducing ourselves, we should use:

1. only the surname
2. both the first name and the surname
3. only our first name
4. only our designation

Q4. In business, a manager spends most of his or her time in:

1. speaking
2. meetings
3. planning
4. writing

Q5. In monochromic cultures, the priority is:

1. relationships
2. the job
3. goal achievement
4. multiple tasks

Q6. In issuing instructions, one should avoid the:

1. imperative form
2. subjunctive form
3. active voice
4. passive voice

Q7. In writing business letters, one has to be:

1. conventional
2. formal
3. dull
4. friendly

Q8. The limitation of oral communication is that:

1. it is irreversible—what is said cannot be taken back
2. it is not affected by the speaker’s feelings or stress or excitement levels
3. it does not require on-the-spot thinking
4. it is easy to be aware of our body language

Q9. The application letter is:

1. a description of your core strengths and suitability for the job
2. a summary of your qualifications and experiences
3. a statement of your job objective
4. a foreword

Q10. Oral communication is also known as:

1. non-verbal communication
2. verbal communication
3. impersonal communication
4. face-to-face communication