Communication Skills Question Bank
for Exam preparation

Communication Skills- Q2. In organizations, the flow of communication sometimes slows down because there are too many:

1. channels
2. hierarchical levels
3. departments
4. managers

Communication Skills- Q3. The purpose of a “no” response letter is to leave the reader with:

1. unpleasant feelings
2. minimum disappointment
3. no future hope
4. reasons for the rejection of the request

Communication Skills- Q4. In an interview when you do not know an answer, you should:

1. bluff
2. admit you do not know the answer
3. remain quiet
4. keep guessing

Communication Skills- Q5. Generally speaking, in business we communicate:

1. only to entertain
2. only to persuade
3. only to inform
4. to both persuade and inform

Communication Skills- Q6. As compared to unannounced negotiation, formal negotiation:

1. is simpler
2. is more time consuming
3. requires less preparation
4. is more difficult

Communication Skills- Q7. In business, oral communication is face-to-face:

1. in all situations
2. in no situation
3. in all but one situation
4. in some situations

Communication Skills- Q8. People from other countries can be easily put at ease by speaking to them in:

1. their language
2. English
3. sign language
4. your own language

Communication Skills- Q9. Good business letters are characterized by the following personal quality of the writer:

1. seriousness
2. humour
3. formality
4. sincerity

Communication Skills- Q10. Listening and hearing refer to:

1. different things
2. mental and physical acts, respectively
3. a specific act versus a general act
4. the same thing