Communication Skills Question Bank
for Exam preparation

Q2. In organizations, the flow of communication sometimes slows down because there are too many:

1. channels
2. hierarchical levels
3. departments
4. managers

Q3. The purpose of a “no” response letter is to leave the reader with:

1. unpleasant feelings
2. minimum disappointment
3. no future hope
4. reasons for the rejection of the request

Q4. In an interview when you do not know an answer, you should:

1. bluff
2. admit you do not know the answer
3. remain quiet
4. keep guessing

Q5. Generally speaking, in business we communicate:

1. only to entertain
2. only to persuade
3. only to inform
4. to both persuade and inform

Q6. As compared to unannounced negotiation, formal negotiation:

1. is simpler
2. is more time consuming
3. requires less preparation
4. is more difficult

Q7. In business, oral communication is face-to-face:

1. in all situations
2. in no situation
3. in all but one situation
4. in some situations

Q8. People from other countries can be easily put at ease by speaking to them in:

1. their language
2. English
3. sign language
4. your own language

Q9. Good business letters are characterized by the following personal quality of the writer:

1. seriousness
2. humour
3. formality
4. sincerity

Q10. Listening and hearing refer to:

1. different things
2. mental and physical acts, respectively
3. a specific act versus a general act
4. the same thing