Communication Skills Question Bank
for Exam preparation

Q2. Business letters produce immediate effect because they are:

1. brief
2. formal
3. informal
4. interesting

Q3. ____ is not one of the 7 C’s of communication:

1. clarity
2. correctness
3. character
4. conciseness

Q4. An individual’s behavior in a foreign society becomes noticeable when it ____________ in relation to the foreign culture.

1. conforms
2. deviates
3. irritates
4. overlaps

Q5. Listening, to a large extent, depends on a person’s:

1. desire to know
2. closed mind
3. interest in others
4. taste for gossip

Q6. Grapevine, as an information system, is:

1. informal
2. personal
3. formal
4. predictable

Q7. Negotiation strategy is partly concerned with:

1. avoiding failure
2. ending the discussion
3. searching for a common goal
4. prolonging the length of the negotiation

Q8. In negotiations, the interpretation of a cue requires skill because it may be:

1. verbal
2. behavioural
3. intentional
4. ambiguous

Q9. Most of our waking time goes in:

1. writing
2. hearing
3. reading
4. speaking

Q10. One’s negotiation objective should be:

1. personal
2. social
3. ideal
4. realistic