Communication Skills Question Bank
for Exam preparation

Q2. Non-verbal communication does not involve:

1. words
2. silence
3. gestures
4. space

Q3. Managing as a process does not organize:

1. goods
2. labor
3. capital
4. material

Q4. By choosing to speak from the floor instead of the dais, a speaker can show the audience a sense of:

1. respect
2. closeness
3. equality
4. informality

Q5. In writing business letters, one has to be:

1. conventional
2. formal
3. dull
4. friendly

Q6. Paralanguage is a kind of action language that refers to:

1. body language
2. personal space
3. actual words
4. the tone of voice, speed of speech, and hesitation

Q7. In business, a manager spends most of his or her time in:

1. speaking
2. meetings
3. planning
4. writing

Q8. In business, keep telephone calls very short because the other person may not be:

1. noting down what you say
2. paying attention to you
3. free to talk to you
4. interested in talking to you

Q9. Informal negotiation involves:

1. two people
2. three people
3. four people
4. any number of people

Q10. The word communication is derived from communis (Latin) which means:

1. oral speech
2. community
3. common
4. message