Communication Skills Question Bank
for Exam preparation

Communication Skills- Q2. Managing as a process does not organize:

1. goods
2. labor
3. capital
4. material

Communication Skills- Q3. A reflective listener:

1. ignores the details
2. thinks about the speaker’s message
3. appreciates the message
4. repeats the message’s essential parts

Communication Skills- Q4. In international business, the trend to “go local” has led to local people and foreign experts performing as:

1. trainee and trainer
2. hosts and guests
3. a team
4. workers and employers

Communication Skills- Q5. Business letters produce immediate effect because they are:

1. brief
2. formal
3. informal
4. interesting

Communication Skills- Q6. In business telephone calls, when making a request always use:

1. the interrogative form
2. the imperative form
3. the passive form
4. direct categorical statements

Communication Skills- Q7. Cultural intelligence helps us to know cultural:

1. rules of behaviour
2. similarities
3. differences
4. rituals

Communication Skills- Q8. To create a cooperative, understanding, and pleasant work environment in an organization, decision-making should be:

1. quick
2. strong
3. flexible
4. transparent

Communication Skills- Q9. The foremost barrier to oral communication is:

1. interestedness
2. poor listening
3. humility
4. concentration

Communication Skills- Q10. The word communication is derived from communis (Latin) which means:

1. oral speech
2. community
3. common
4. message