Communication Skills Question Bank
for Exam preparation

Q2. Managing as a process does not organize:

1. goods
2. labor
3. capital
4. material

Q3. A reflective listener:

1. ignores the details
2. thinks about the speaker’s message
3. appreciates the message
4. repeats the message’s essential parts

Q4. In international business, the trend to “go local” has led to local people and foreign experts performing as:

1. trainee and trainer
2. hosts and guests
3. a team
4. workers and employers

Q5. Business letters produce immediate effect because they are:

1. brief
2. formal
3. informal
4. interesting

Q6. In business telephone calls, when making a request always use:

1. the interrogative form
2. the imperative form
3. the passive form
4. direct categorical statements

Q7. Cultural intelligence helps us to know cultural:

1. rules of behaviour
2. similarities
3. differences
4. rituals

Q8. To create a cooperative, understanding, and pleasant work environment in an organization, decision-making should be:

1. quick
2. strong
3. flexible
4. transparent

Q9. The foremost barrier to oral communication is:

1. interestedness
2. poor listening
3. humility
4. concentration

Q10. The word communication is derived from communis (Latin) which means:

1. oral speech
2. community
3. common
4. message