Communication Skills Question Bank
for Exam preparation

Q2. Oral communication is the interchange of _____________ between the sender and receiver.

1. signs and gestures
2. cues and clues
3. verbal messages
4. written messages

Q3. People from other countries can be easily put at ease by speaking to them in:

1. their language
2. English
3. sign language
4. your own language

Q4. Non-verbal communication does not involve:

1. words
2. silence
3. gestures
4. space

Q5. Negotiation strategy is partly concerned with:

1. avoiding failure
2. ending the discussion
3. searching for a common goal
4. prolonging the length of the negotiation

Q6. People in high-context cultures make business decisions on the basis of:

1. individual needs
2. interpersonal relations
3. reason
4. competition

Q7. The application letter is:

1. a description of your core strengths and suitability for the job
2. a summary of your qualifications and experiences
3. a statement of your job objective
4. a foreword

Q8. Reading out a presentation is:

1. allowed
2. helpful
3. not allowed
4. dull

Q9. An e-mail’s style is determined by a person’s:

1. English
2. culture
3. status
4. communicative ability

Q10. A clarifying listener:

1. explains the message
2. elaborates the speaker’s underlying thoughts and feelings
3. illustrates the message with examples
4. repeats what is said