Communication Skills Question Bank
for Exam preparation

Communication Skills- Q2. Form letters are also known as:

1. bad news letters
2. persuasive sales letters
3. formal letters
4. circular letters

Communication Skills- Q3. In organizations, the flow of communication sometimes slows down because there are too many:

1. channels
2. hierarchical levels
3. departments
4. managers

Communication Skills- Q4. A clarifying listener:

1. explains the message
2. elaborates the speaker’s underlying thoughts and feelings
3. illustrates the message with examples
4. repeats what is said

Communication Skills- Q5. People from other countries can be easily put at ease by speaking to them in:

1. their language
2. English
3. sign language
4. your own language

Communication Skills- Q6. In business, keep telephone calls very short because the other person may not be:

1. noting down what you say
2. paying attention to you
3. free to talk to you
4. interested in talking to you

Communication Skills- Q7. Technical accuracy of language means:

1. active voice
2. simplicity
3. correctness of grammar, spelling, and punctuation
4. direct narrative

Communication Skills- Q8. In business, oral communication is suitable for:

1. recording things
2. delaying the decision-making process
3. discussing things
4. confusing workers

Communication Skills- Q9. In business, a manager spends most of his or her time in:

1. speaking
2. meetings
3. planning
4. writing

Communication Skills- Q10. Business letters produce immediate effect because they are:

1. brief
2. formal
3. informal
4. interesting