Communication Skills Question Bank
for Exam preparation

Q2. Form letters are also known as:

1. bad news letters
2. persuasive sales letters
3. formal letters
4. circular letters

Q3. In organizations, the flow of communication sometimes slows down because there are too many:

1. channels
2. hierarchical levels
3. departments
4. managers

Q4. A clarifying listener:

1. explains the message
2. elaborates the speaker’s underlying thoughts and feelings
3. illustrates the message with examples
4. repeats what is said

Q5. People from other countries can be easily put at ease by speaking to them in:

1. their language
2. English
3. sign language
4. your own language

Q6. In business, keep telephone calls very short because the other person may not be:

1. noting down what you say
2. paying attention to you
3. free to talk to you
4. interested in talking to you

Q7. Technical accuracy of language means:

1. active voice
2. simplicity
3. correctness of grammar, spelling, and punctuation
4. direct narrative

Q8. In business, oral communication is suitable for:

1. recording things
2. delaying the decision-making process
3. discussing things
4. confusing workers

Q9. In business, a manager spends most of his or her time in:

1. speaking
2. meetings
3. planning
4. writing

Q10. Business letters produce immediate effect because they are:

1. brief
2. formal
3. informal
4. interesting