Communication Skills Question Bank
for Exam preparation

Q2. Business letters produce immediate effect because they are:

1. brief
2. formal
3. informal
4. interesting

Q3. Modern business letters are usually written in:

1. simplified style
2. full-block style
3. indented style
4. semi-block style

Q4. By choosing to speak from the floor instead of the dais, a speaker can show the audience a sense of:

1. respect
2. closeness
3. equality
4. informality

Q5. People in high-context cultures make business decisions on the basis of:

1. individual needs
2. interpersonal relations
3. reason
4. competition

Q6. Negotiation implies that both parties accept that the agreement between them is:

1. subject to further dispute
2. conditional
3. final and binding
4. necessary

Q7. There are ____ levels in Maslow’s pyramid of needs.

1. five
2. three
3. six
4. four

Q8. The final aim of negotiation is to:

1. reach an agreement
2. implement an agreement between two parties
3. end a dispute
4. win at all cost

Q9. Grapevine, as an information system, is:

1. informal
2. personal
3. formal
4. predictable

Q10. The application letter and the résumé perform:

1. two different tasks
2. the same task
3. overlapping tasks
4. two opposite tasks