Communication Skills Question Bank
for Exam preparation

Q2. In many parts of the world, such as Latin America and India, keeping the eyes lowered is a sign of:

1. evasiveness
2. timidity
3. respect
4. dishonesty

Q3. In business, oral communication is face-to-face:

1. in all situations
2. in no situation
3. in all but one situation
4. in some situations

Q4. The final aim of negotiation is to:

1. reach an agreement
2. implement an agreement between two parties
3. end a dispute
4. win at all cost

Q5. Paralanguage is a kind of action language that refers to:

1. body language
2. personal space
3. actual words
4. the tone of voice, speed of speech, and hesitation

Q6. An e-mail’s style is determined by a person’s:

1. English
2. culture
3. status
4. communicative ability

Q7. To create a cooperative, understanding, and pleasant work environment in an organization, decision-making should be:

1. quick
2. strong
3. flexible
4. transparent

Q8. In an organization, the functional areas are:

1. production, marketing, and finance
2. finance, production, and communications
3. communications, production, and marketing
4. marketing, communications, and finance

Q9. The group discussion evaluates the candidate’s ability to:

1. lead others
2. argue with others
3. confer with others on a given subject
4. control others

Q10. Oral communication is better than written communication for:

1. providing opportunity to refer back
2. conveying facts and opinions
3. conveying feelings and emotions
4. saving time