Communication Skills Question Bank
for Exam preparation

Q2. In order to persuade others, facts should be discussed from the point of view of a:

1. fourth party
2. second party
3. third party
4. first party

Q3. Oral communication is also known as:

1. non-verbal communication
2. verbal communication
3. impersonal communication
4. face-to-face communication

Q4. The application letter is:

1. a description of your core strengths and suitability for the job
2. a summary of your qualifications and experiences
3. a statement of your job objective
4. a foreword

Q5. Form letters are also known as:

1. bad news letters
2. persuasive sales letters
3. formal letters
4. circular letters

Q6. A reflective listener:

1. ignores the details
2. thinks about the speaker’s message
3. appreciates the message
4. repeats the message’s essential parts

Q7. The principles of effective writing include:

1. accuracy
2. clarity
3. brevity, clarity and accuracy
4. brevity

Q8. The simplified style business letter has:

1. a subject line
2. a complimentary close
3. indentation
4. a salutation

Q9. Listening, like speaking, reading, and writing, is:

1. a habit
2. a skill
3. an art
4. a gift of nature

Q10. The application letter and the résumé perform:

1. two different tasks
2. the same task
3. overlapping tasks
4. two opposite tasks