Communication Skills Question Bank
for Exam preparation

Q2. The set of norms of behavior and attitude in every workplace is:

1. self-evolved
2. nationally laid down
3. internationally prescribed
4. dictated by the board

Q3. Meta-communication conveys a meaning that is:

1. directly stated
2. graphically communicated
3. incompletely conveyed
4. implied

Q4. Human communication is essentially:

1. imperfect
2. short-lived
3. perfect
4. emotional

Q5. The foremost barrier to oral communication is:

1. interestedness
2. poor listening
3. humility
4. concentration

Q6. The percentage of working time business executives spend in listening is:

1. 40 to 60 per cent
2. 30 to 70 per cent
3. 40 to 50 per cent
4. 20 to 80 per cent

Q7. Effective communication is essentially a:

1. one-way process
2. both a one-way and a two-way process
3. two-way process
4. three-way process

Q8. Informal negotiation involves:

1. two people
2. three people
3. four people
4. any number of people

Q9. One’s negotiation objective should be:

1. personal
2. social
3. ideal
4. realistic

Q10. To create a cooperative, understanding, and pleasant work environment in an organization, decision-making should be:

1. quick
2. strong
3. flexible
4. transparent