Communication Skills Question Bank
for Exam preparation

Q2. Between a speaker and a listener, the closest zone of personal space possible is:

1. friendly
2. social
3. public
4. intimate

Q3. An e-mail’s style is determined by a person’s:

1. English
2. culture
3. status
4. communicative ability

Q4. Good business letters are characterized by the following personal quality of the writer:

1. seriousness
2. humour
3. formality
4. sincerity

Q5. In business, the purpose of writing is mainly to:

1. inform
2. persuade
3. entertain
4. Both inform and persuade

Q6. As compared to unannounced negotiation, formal negotiation:

1. is simpler
2. is more time consuming
3. requires less preparation
4. is more difficult

Q7. Initially, a presentation is a form of:

1. group communication
2. one-way communication
3. two-way communication
4. intrapersonal communication

Q8. Negotiation implies that both parties accept that the agreement between them is:

1. subject to further dispute
2. conditional
3. final and binding
4. necessary

Q9. In writing business letters, one has to be:

1. conventional
2. formal
3. dull
4. friendly

Q10. A reflective listener:

1. ignores the details
2. thinks about the speaker’s message
3. appreciates the message
4. repeats the message’s essential parts