Communication Skills Question Bank
for Exam preparation

Q2. In an interview when you do not know an answer, you should:

1. bluff
2. admit you do not know the answer
3. remain quiet
4. keep guessing

Q3. A reflective listener:

1. ignores the details
2. thinks about the speaker’s message
3. appreciates the message
4. repeats the message’s essential parts

Q4. Non-verbal communication does not involve:

1. words
2. silence
3. gestures
4. space

Q5. Good listeners concentrate on:

1. minor details
2. the speaker’s every word
3. the speaker’s main thought
4. important words

Q6. A memorandum (memo) is considered a brief form of written communication for:

1. external use
2. internal use
3. legal use
4. formal use

Q7. Culture refers to:

1. attitude
2. rules of behaviour
3. behavior
4. thinking

Q8. The percentage of working time business executives spend in listening is:

1. 40 to 60 per cent
2. 30 to 70 per cent
3. 40 to 50 per cent
4. 20 to 80 per cent

Q9. There are ____ levels in Maslow’s pyramid of needs.

1. five
2. three
3. six
4. four

Q10. Effective communication is essentially a:

1. one-way process
2. both a one-way and a two-way process
3. two-way process
4. three-way process