Communication Skills Question Bank
for Exam preparation

Q2. In business, when you fail to recall the name of a person met earlier, you can ask him or her:

1. for his or her initials
2. to excuse you for forgetting his or her name
3. for his or her surname
4. for his or her business card

Q3. Human communication is essentially:

1. imperfect
2. short-lived
3. perfect
4. emotional

Q4. One’s negotiation objective should be:

1. personal
2. social
3. ideal
4. realistic

Q5. A summary placed at the beginning of the CV acts as a:

1. preface
2. letter of recommendation
3. statement of objectives
4. synopsis

Q6. Grooming is a form of non-verbal communication that is:

1. hierarchical
2. arbitrary
3. subconscious
4. conscious

Q7. Giving non-verbal messages is:

1. deliberate
2. spontaneous
3. tutored
4. a dramatic skill

Q8. A clarifying listener:

1. explains the message
2. elaborates the speaker’s underlying thoughts and feelings
3. illustrates the message with examples
4. repeats what is said

Q9. The presenter acts as the:

1. medium of the information
2. supporter of the information
3. advocate of the information
4. deliverer of the information

Q10. “Tease” or “stress” questions are intended to judge:

1. the candidate’s intelligence quotient
2. the candidate’s technical skill
3. the candidate’s stress level
4. how the candidate handles them