Communication Skills Question Bank
for Exam preparation

Q2. Generally speaking, in business we communicate:

1. only to entertain
2. only to persuade
3. only to inform
4. to both persuade and inform

Q3. In business, keep telephone calls very short because the other person may not be:

1. noting down what you say
2. paying attention to you
3. free to talk to you
4. interested in talking to you

Q4. A limitation of informal communication is that it is:

1. false
2. inadequate
3. unwarranted
4. personal

Q5. At an Arab business party, alcohol is:

1. not served at all
2. served first
3. served last
4. served continuously

Q6. Forecasting determines organizational:

1. performance
2. feedback
3. objectives and policies
4. budget

Q7. Negotiation implies that both parties accept that the agreement between them is:

1. subject to further dispute
2. conditional
3. final and binding
4. necessary

Q8. Oral communication is better than written communication for:

1. providing opportunity to refer back
2. conveying facts and opinions
3. conveying feelings and emotions
4. saving time

Q9. Negotiation strategy is partly concerned with:

1. avoiding failure
2. ending the discussion
3. searching for a common goal
4. prolonging the length of the negotiation

Q10. Speakers usually experience difficulty in ensuring that the message is:

1. acted upon promptly and as desired
2. understood correctly
3. conveyed precisely, understood correctly, and acted upon promptly and as desired
4. conveyed precisely